Refund Policy

Our promise

Every Wellubia order is packed for a fresh, enjoyable after-meal finish. If your order arrives damaged, defective, incomplete, or different from what you ordered, we will make it right.

Food products and returns

Because our products are consumable food items, we cannot accept returns or exchanges once a sealed order has been delivered, except where the item is damaged, defective, incorrect, or missing. This helps us protect product quality and food safety for every customer.

How to request help

Please write to info@wellubia.com or call +91 99588 95663 within 48 hours of delivery. Include your order number, a short description of the issue, and clear photographs or an unpacking video where possible.

Approved resolutions

After we review the issue, we may offer a replacement, a store credit, or a refund to the original payment method. Where a refund is approved, we aim to initiate it within 5 to 7 business days. Your bank or payment provider may take additional time to show the amount in your account.

Cancellations

You may request cancellation before an order has been dispatched. Once dispatch has begun, cancellation may not be possible. If we approve a cancellation before dispatch, the refund will be made to the original payment method.

Shipping charges

Shipping charges are refunded only when the error was ours, such as an incorrect, damaged, or defective delivery. This does not limit any rights available to you under applicable law.

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